Shipping policy
Wadi Bodega takes particular care in the handling, packaging and delivery of every piece. The following policy explains our delivery methods, estimated timelines, international customs treatment and the responsibilities of both Wadi Bodega and the customer.
Nothing in this Policy limits any right or remedy that cannot lawfully be excluded under applicable law.
Riyadh – Personal Delivery
Orders within Riyadh are eligible for complimentary personal delivery by Wadi Bodega.
Delivery target: Within 24 hours of order confirmation, unless another delivery time is agreed with the customer.
Delivery fee: Complimentary.
Wadi Bodega will contact the customer directly to coordinate a suitable delivery time and location.
Delivery may require confirmation by the customer or an authorized recipient.
Domestic Shipping – Saudi Arabia
Orders throughout the Kingdom of Saudi Arabia are shipped using SMSA, Aramex, DHL or another carrier selected by Wadi Bodega.
Processing time: Normally 1–2 business days.
Estimated delivery time: Normally 2–5 business days following dispatch.
Standard shipping fee: Complimentary.
Carrier selection may vary depending on the destination, value, dimensions, nature of the product and operational requirements.
GCC Shipping
Wadi Bodega currently ships to the United Arab Emirates, Kuwait, Bahrain, Oman and Qatar.
Estimated delivery time: Normally 5–7 business days following dispatch.
Standard shipping fee: Complimentary unless otherwise stated before purchase.
Orders delivered outside Saudi Arabia may be subject to customs duties, import taxes, destination-country VAT, clearance charges, brokerage fees or other charges imposed by customs authorities, governments or carriers.
Unless expressly stated otherwise at checkout or in writing by Wadi Bodega, such destination charges are not included in the purchase price and are the responsibility of the recipient, except where applicable law requires otherwise.
International Shipping
Shipping to destinations outside Saudi Arabia and the GCC may be made available upon request and is subject to destination, carrier and product eligibility.
Estimated delivery time: Normally 5–7 business days following dispatch, excluding customs-processing delays.
Shipping fee: Calculated according to the destination, package dimensions, weight, value and shipping requirements and confirmed before the order is finalized.
International orders may be subject to customs duties, import taxes, destination-country VAT, clearance charges, brokerage fees or other charges imposed by the destination country or carrier. Unless expressly stated otherwise by Wadi Bodega, such charges are the responsibility of the recipient.
Certain products, including fragrances and other products subject to carrier or regulatory restrictions, may not be eligible for delivery to every destination.
Delivery Estimates
Processing and delivery times stated by Wadi Bodega are estimates unless a specific delivery date has been expressly agreed with the customer.
Delivery may be affected by customs procedures, carrier operations, regulatory requirements, weather, public holidays, force majeure or other circumstances outside Wadi Bodega's reasonable control.
Where Wadi Bodega becomes aware of an anticipated delay or difficulty that may materially affect delivery, we will notify the customer as reasonably practicable.
Nothing in this section limits any mandatory right available to a customer under applicable law in relation to delayed delivery. Saudi E-Commerce Law provides specific cancellation and refund rights in qualifying cases of delayed delivery and requires merchants to notify consumers of expected material delays.
Shipping Address & Recipient Information
Customers are responsible for providing complete and accurate shipping information, including the recipient's name, delivery address, mobile number and any information reasonably required for delivery or customs clearance.
Please review this information carefully before completing your order.
If an order cannot be delivered because information supplied by the customer is materially incomplete or incorrect, the recipient is unavailable, delivery is refused, required customs information is not provided, or destination charges for which the recipient is responsible are not paid, Wadi Bodega may arrange redelivery or return of the shipment.
To the extent permitted by applicable law, any reasonable additional shipping, return, customs or handling costs resulting from such circumstances may be borne by the customer where the circumstances were not caused by Wadi Bodega or the carrier.
Customs Clearance
For international and GCC shipments, the recipient may be required to provide identification, customs information, payment of applicable duties or taxes, or other documentation requested by the carrier or destination authorities.
The customer agrees to reasonably cooperate with customs authorities and the carrier where such information is necessary to complete delivery.
Customs-processing times are controlled by the relevant authorities and are not included in Wadi Bodega's estimated carrier transit times.
Wadi Bodega will provide reasonable assistance where documentation relating to the shipment is required.
Order Tracking
Where carrier tracking is available, tracking information will normally be provided by email, SMS or another contact method associated with the order after dispatch.
Customers can follow the shipment using the applicable carrier's tracking system.
Proof of Delivery
For the protection of both Wadi Bodega and our customers, shipments—particularly high-value orders—may require a signature, one-time delivery code, identification or other delivery confirmation.
Carrier tracking records, signatures, one-time delivery confirmations, photographic delivery records or other reliable proof-of-delivery records may be used as evidence that an order has been delivered.
Customers should not authorize delivery to an unattended or insecure location for valuable orders unless they are prepared to accept the associated risk to the extent permitted by applicable law.
Lost, Damaged or Tampered Shipments
Please inspect the shipment and its external packaging promptly upon receipt.
If a shipment appears damaged, tampered with, incomplete or otherwise compromised during transit, please contact Wadi Bodega as soon as reasonably possible and retain the packaging, shipping label and product until the matter has been investigated.
Photographs, video, packaging and other evidence may be requested to assist Wadi Bodega and the carrier in investigating a claim.
Where loss or damage occurred before delivery and Wadi Bodega is legally responsible, Wadi Bodega will provide the remedy required by applicable law.
Failed or Refused International Delivery
If an international or GCC shipment is refused by the recipient, abandoned, cannot clear customs because of the recipient's failure to provide required information, or is returned because destination charges for which the recipient is responsible were not paid, Wadi Bodega may recover reasonable costs actually incurred as a result, to the extent permitted by applicable law.
Any refund that may otherwise be due will be handled in accordance with Wadi Bodega's Returns, Refunds & Exchanges Policy and applicable law.
Contact
For shipping or delivery enquiries, please contact:
Wadi Bodega Establishment (مؤسسة وادي بوديقا)
Riyadh, Kingdom of Saudi Arabia
hamad@wadibodega.com
+966 50 345 7377
Customers may also contact Wadi Bodega through our official Instagram account for general assistance.