Refund policy
At Wadi Bodega, every piece is carefully selected, authenticated where applicable, photographed and described with particular attention to its condition, completeness and characteristics. Because many of the pieces we offer are rare, collectible, discontinued, vintage or pre-owned, Wadi Bodega does not generally accept discretionary or change-of-mind returns. Our voluntary return policy is limited to cases where an item is materially misdescribed, inauthentic, defective in a manner for which Wadi Bodega is legally responsible, damaged before delivery, or incorrectly supplied.
This does not affect any mandatory return, rescission or other consumer right that applies under law.
Return Requests
Wadi Bodega requests that any claim relating to authenticity, condition, damage, material misdescription or incorrect supply be submitted within 3 days of delivery, where the issue is reasonably discoverable upon receipt, so that it can be investigated promptly.
This 3-day period forms part of Wadi Bodega's voluntary return process and does not restrict any mandatory right available to a customer under applicable law.
For eligible consumers in the Kingdom of Saudi Arabia, applicable e-commerce law provides a right to rescind an online purchase within 7 days following receipt of the product, provided that the product has not been used and no statutory exception applies.
Where this statutory right applies, it takes precedence over Wadi Bodega's requested 3-day notification period. Submission of a return request does not by itself mean that the return has been approved; each request will be reviewed in accordance with this Policy and applicable law.
The delivery date will ordinarily be determined using the carrier's tracking information, proof of delivery or other reliable delivery record.
To request a return, please contact hamad@wadibodega.com or submit a request through Wadi Bodega's self-service returns system.
Please do not send a product back before receiving return instructions from Wadi Bodega. Sending an item without prior notice or return instructions may delay processing and does not by itself constitute a valid return request.
Return Condition
For any return accepted voluntarily by Wadi Bodega, and to the extent permitted by applicable law for a mandatory statutory return, the product must be returned in materially the same condition in which it was received and, where applicable:
- unworn and unused;
- free from any new scratches, marks, dents, stains, odours, strap creasing or other signs of handling or use;
- with all Wadi Bodega tags, security tags or seals intact where supplied;
- with all original packaging, boxes, papers, certificates, manuals, accessories, straps, bracelet links and other components supplied with the product;
- without alteration, engraving, personalization, bracelet sizing, repair, servicing or modification after delivery; and
- accompanied by the relevant order information or proof of purchase.
For products sold as a full set, the complete set supplied with the product must be returned.
The customer is responsible for taking reasonable care of the product while it is in their possession.
Wadi Bodega may compare a returned product against serial numbers, reference numbers, security tags, photographs, videos, condition records and other documentation created before dispatch in order to verify that the same product has been returned in the same condition.
Subject to applicable law, Wadi Bodega may reject a return where the product has been used, worn, altered, damaged after delivery, substituted, returned incomplete, or otherwise no longer satisfies the applicable return conditions.
Authenticity, Condition, Damage or Incorrect Items
Please inspect your order promptly after delivery.
If you believe that an item is not authentic, is materially different from its description, has an undisclosed material defect, arrived damaged, or is not the item you ordered, please contact us as soon as reasonably possible at hamad@wadibodega.com.
We ask customers to notify us within 3 days of delivery where the issue is reasonably discoverable on receipt so that the matter can be investigated promptly. This requested notification period does not restrict any mandatory legal right available to the customer.
Wadi Bodega may inspect the product and supporting evidence and, where reasonably appropriate, may obtain an independent assessment before determining the appropriate resolution.
Where Wadi Bodega confirms that a product was materially misdescribed, inauthentic, defective in a manner for which Wadi Bodega is legally responsible, damaged before delivery, or incorrectly supplied, Wadi Bodega will provide the remedy required by applicable law. Where a return is required for such a confirmed issue, Wadi Bodega will bear the reasonable return-shipping cost.
Change-of-Mind Returns
Wadi Bodega does not voluntarily accept returns solely because a customer has changed their mind, reconsidered the purchase, no longer wants the product, prefers another product, or for any similar discretionary reason.
Outside of any mandatory right provided by applicable law, returns are accepted only where the product is materially misdescribed, inauthentic, defective in a manner for which Wadi Bodega is legally responsible, damaged before delivery, or incorrectly supplied.
Notwithstanding the above, where applicable law grants a customer a mandatory right to rescind or return an online purchase, Wadi Bodega will honour that right. For eligible consumers in the Kingdom of Saudi Arabia, this includes the statutory right to rescind an online purchase within the applicable 7-day period where the legal requirements are satisfied, including that the product has not been used and that no statutory exception applies.
Where a return results solely from the customer's exercise of such a statutory rescission right, and not from any defect, inauthenticity, damage, incorrect supply or material misdescription by Wadi Bodega, the customer will bear the resulting return cost to the extent permitted by applicable law.
Exceptions
A return or rescission may not be available where an exception under applicable law applies.
These include, where applicable, products manufactured or customized specifically at the customer's request, products damaged through the customer's mishandling, and other categories excluded by applicable law.
The fact that a product is rare, collectible, limited edition, vintage or pre-owned does not by itself remove a mandatory return right.
Return Shipping
Where a return results from a confirmed error by Wadi Bodega, including a materially misdescribed, inauthentic, defective, damaged or incorrectly supplied product, Wadi Bodega will provide return instructions and, where applicable, a prepaid return-shipping label.
Where a return results solely from the customer's exercise of a statutory change-of-mind rescission right, the customer is responsible for the return-shipping cost to the extent permitted by applicable law.
Wadi Bodega will provide return instructions before the product is sent back. Products must be packed securely and returned using a trackable shipping method appropriate to the nature and value of the product. Wadi Bodega may require an insured return method for high-value items.
Customers should retain proof of return until the return has been completed.
International Duties and Taxes
For orders delivered outside Saudi Arabia, customs duties, import taxes, destination-country VAT, brokerage fees or clearance charges may have been paid directly to a customs authority, carrier or other third party.
Unless required by applicable law, Wadi Bodega cannot refund amounts that were not collected or retained by Wadi Bodega. Customers seeking reimbursement of such charges may need to apply directly to the relevant customs authority, carrier or other party.
Refunds
Once a returned product has been received, Wadi Bodega will inspect it and notify the customer of the outcome.
Where a monetary refund is due, the refund will ordinarily be issued to the original payment method, subject to applicable law and the rules of the relevant payment provider.
Wadi Bodega aims to process approved refunds within 10 business days, or within any shorter period required by applicable law.
After Wadi Bodega has issued the refund, additional processing time may be required by the customer's bank, card issuer, Tabby, Tamara or other payment provider before the funds appear in the customer's account.
Where a purchase was paid wholly or partly using Wadi Balance or other store credit, the corresponding portion of any refund may be returned in the same form, except where applicable law requires otherwise.
Wadi Balance / Store Credit
For a return that Wadi Bodega is not legally required to accept, Wadi Bodega may, at its discretion, offer the customer store credit known as Wadi Balance as a goodwill solution.
Where offered and accepted:
- Wadi Balance may be used toward future eligible purchases from Wadi Bodega;
- Wadi Balance does not expire unless otherwise expressly stated; and
- the applicable credit will be recorded in the customer's account.
Wadi Balance will not be substituted for a monetary refund where applicable law entitles the customer to receive a monetary refund, unless the customer voluntarily agrees to the alternative where legally permitted.
Exchanges
Wadi Bodega does not guarantee direct exchanges because many products are unique or available only as a single piece.
Where a return is accepted and the customer wishes to purchase another available item, the customer may place a separate order for that product.
Contact
Questions regarding returns, refunds or exchanges may be directed to:
Wadi Bodega Establishment (مؤسسة وادي بوديقا)
Riyadh, Kingdom of Saudi Arabia
hamad@wadibodega.com
+966 50 345 7377